Purpose and Scope

Fa999 applies a risk-based Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) program to all customers and transactions. This policy governs onboarding, ongoing monitoring, and reporting obligations in accordance with applicable law.

KYC and Due Diligence

Fa999 uses Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) processes to verify identity and assess risk. We screen for sanctions, high-risk indicators, and adverse information as part of standard due diligence. Information collected for due diligence is processed in accordance with our Privacy Policy and retained as required by law.

Verification Requirements

To activate or continue activity, customers must provide evidence of identity and address as described below. Documents must be current and legible.

  • Identity verification: Copy of a valid government-issued photo ID (passport, national ID, or driver's license). The copy must include front and back; if photo-ID is not available, Fa999 may accept alternative documents as determined in its sole discretion, such as a birth certificate with a photograph.
  • Proof of address: A utility bill or bank statement dated within the last three months showing the customer's name and residential address.
  • Proof of payment: Evidence corresponding to the payment method used to fund the account. The required documentation varies by method and may be updated if payment interfaces change.

Payment Method Verification

Verification of payment methods ensures that deposits and withdrawals are tied to the customer and the account holder. Current requirements include:

  • Card payments: Copies of all debit/credit cards registered on the account, displaying the cardholder's name, the first six and last four digits, and the cardholder's signature. For security, the CVV and middle digits should be redacted.
  • Electronic wallets: A screenshot or account summary showing the registered email address, account identifier, and relevant account information.
  • Bank transfers: A bank statement issued within the last three months showing the bank name, account number, IBAN, and BIC, with all four corners visible. The statement may be submitted as PDF or hard copy scanned.
  • Pre-paid vouchers: Not eligible for standard verification as a payment method; alternative verification may be required based on risk assessment.

Document Submission and Review

Documents may be submitted via the Fa999 verification page on the platform. As a fallback, documents may be submitted by email. Emails must originate from the address registered on the Fa999 account. Submissions via chat require the user to be signed in; documents sent outside a signed-in session may not be accepted.

Timeline and Processing

Upon a payout request, customers must provide the required documents within 48 hours. Fa999 will review submitted documentation within three (3) business days. The operator may request additional information or documents to complete verification. Such requests do not constitute a final decision until all obligations are satisfied.

Consequences of Inaccurate Information

If Fa999 determines that information provided by the customer is materially false or misleading, the account may be canceled and Fa999 may withhold or deny withdrawals and further activity as permitted by law.

PEP, Sanctions, and Restricted Access

Fa999 does not provide services to Politically Exposed Persons (PEP) or related entities. If a customer is identified as a PEP at any stage, the account will be closed and any remaining real-money balance returned in accordance with regulatory obligations. If a customer disagrees with a PEP determination, they may raise a challenge through the designated review process.

Privacy, Data Handling, and Recordkeeping

Information collected for due diligence will be processed in accordance with Fa999's Privacy Policy. Data may be used for identity verification, background checks, and regulatory reporting. Records will be retained in accordance with legal retention requirements and security standards.

Ongoing Monitoring and Risk Management

Fa999 monitors transactions and customer activity to identify suspicious or unusual behavior. The risk profile of accounts may be updated as information changes or new indicators arise. High-risk activity may trigger enhanced due diligence measures and temporary restrictions where appropriate.

Policy Updates

Fa999 may update this AML policy to reflect changes in law or standards. Updates become effective two weeks after notice to customers. Continued use of Fa999 products after the effective date constitutes acceptance of the updated policy. Customers who cannot accept the updated terms may close their account in accordance with the Terms and Conditions.

Support and Contacts

For questions regarding this policy or the verification process, contact Fa999 Compliance at [email protected] or through the customer support channels on the Fa999 platform.

Account Suspension and Termination

Fa999 may suspend or terminate accounts for AML risk, non-compliance, or as required by law. Where permissible, funds will be returned in line with applicable regulations and the Terms and Conditions.